Privacy Policy

Your personal data and assets are our highest priority. We are fully committed to safeguarding them with the utmost care.

Surge Valtbit collects and stores data that is essential to your trading activities. The methods we use to collect and store this information are detailed in our Privacy Policy below.

Our policies are guided by the following core principles:

• To ensure complete transparency about how we collect and store your personal data:

We want to ensure you have a clear understanding of how we collect and process your data, so you can make informed decisions. We follow transparent guidelines and procedures for handling all information through this website. Our policy details the specific methods we use, giving you concrete information about data usage. You remain in complete control.

We prioritise keeping you informed with timely updates whenever necessary. Transparency remains at the core of everything we do.

Our experienced team is always available to address any questions you may have about our processes and our legal obligations under Bangladesh law. Please feel free to reach out to us at: info@surge-valtbit.com

• We do not use your personal data for any purpose other than those specified in our Privacy Policy.

We may process your personal data for several purposes, including enabling Surge Valtbit services to function properly, connecting trader-members with third-party trading platforms, and maintaining and improving our website features. We also use this data to protect our rights, comply with regulatory and legal requirements, and support administrative and business functions related to the services we provide to you.

To deliver services tailored to your preferences and requirements, Surge Valtbit uses your personal data.

• To protect your personal data and safeguard your rights, you'll need access to essential tools that help secure your information.

You can contact us at any time to access your personal data, have it modified or deleted, or request a transfer to yourself or a designated third party. We're committed to supporting your privacy rights and giving you full control over your information.

• Safeguard Your Personal Information

Our security systems meet the highest banking-grade standards. While we cannot guarantee absolute protection, we remain committed to continuously enhancing our security measures and strengthening our defences to maintain the highest possible level of safety for our users.

We maintain comprehensive privacy policies and implement the highest level of security systems to protect your information.

1. The Scope?

This policy outlines our procedures for collecting, processing, and sharing personal data in accordance with applicable regulations.

Our policy terms apply to all natural persons who are identifiable or have been identified. This includes any individual who can be identified or has already been identified in connection with data entrusted to us or that we can access and/or process.

The processing of data, as outlined in our Privacy Policy, specifically refers to the storage, management, and organisation of your personal information.

We do not collect information from anyone under 18 years of age, and we do not allow users under 18 to access our platform. If we discover that a user or any associated information belongs to someone under 18, we will immediately remove it.

2. What Personal Information Do We Store?

When you register with us, we collect the personal information necessary to enable you to access our services. We may also request additional personal data to verify your account ownership when needed. To continuously improve and maintain the quality of our services, we gather and analyse data about how you use our platform, as well as information from our third-party partners.

You are not obligated to share your personal data with the company at any time.

While providing your information is entirely voluntary, withholding such data may limit our ability to deliver services and could restrict your access to our platform.

4. What personal data do we collect? When you visit our website, we may collect the following personal information:

We do not collect personally identifiable information about you. However, we do gather data related to your account activity, including your IP address and access times. For the purposes of maintenance, security, and support services, we retain system crash reports, browser details, and information about the device you use to access your account. We also record the language preference settings on your account.

We collect and retain only the personal information you voluntarily provide when connecting with a third-party trading platform through our official website.

The personal information you've shared with third-party platforms may include your full name, address, phone number, and email address.

Why does the company need my personal information, and is it legal for them to collect it?

The company collects, stores, and processes your personal information solely for the purposes outlined in this Policy. All data usage and processing complies with applicable laws in Bangladesh.

Surge Valtbit can only handle, process, and transmit your data in compliance with applicable laws in Bangladesh. The legal grounds for data processing are outlined below:

• By submitting your information to the company, you consent to the storage and processing of your personal data. You authorise us to share your data with our affiliated third-party trading platform partners as needed. Your consent covers the processing of your personal data for the purposes outlined in our terms.
• To enhance our services, protect our legal interests, and pursue legitimate business objectives, the company may need to store and process your personal data.
• To meet our legal requirements, we process your data in accordance with applicable regulations.

If you'd like to learn more about our data processing practices, please contact us via email.

Below you'll find details about how we may use your personal data, along with the legal basis for each use.

6. Sharing Your Personal Data with Third Parties

To provide anonymised data for storage, processing of IP addresses, conducting user surveys and analysis, and delivering other related services, the company may share your personal information with trusted third-party service providers.

When you request it, we may share your personal data with third-party service providers, including digital trading platforms. Their use of your information will be governed by their respective privacy policies.

To better serve our clients and enhance our overall service quality, we may share your personal information with our affiliated companies and business partners.

We may disclose your data to relevant legal and regulatory authorities as required by law or to protect the rights and assets of Surge Valtbit, our partners, and other third parties.

In the event of a critical business transaction—such as a company sale, investment pursuit, or loan application—we may share relevant data in a legal and appropriate manner. This also applies to company mergers, restructuring, consolidation, or bankruptcy proceedings, as required by law.

7. Cookies and Third-Party Services

We may use cookies and similar tracking technologies for site analytics and advertising partnerships, in accordance with applicable laws and industry standards.

Cookies are small pieces of code stored on your device when you visit our website. We use them to collect information about your browsing behaviour, preferences, and interests to personalise and improve your experience. Cookies allow us to remember your settings and preferences, and to customise our services accordingly. We also use them for site analytics and gathering statistical data to inform our strategic planning.

The website uses two main types of cookies. Session cookies are temporary and stored only during your browsing session—they're automatically deleted when you close your browser. Persistent cookies, on the other hand, remain stored in your browser even after you leave the site. These help Surge Valtbit recognise you as a returning visitor and enhance your browsing experience.

Types of cookies:

Cookies may be used as needed, in accordance with their intended purpose.

Cookies have been disabled or removed

If you wish to delete or block cookies, you can do so through your browser's settings. Follow the links below for step-by-step instructions on how to manage cookies with the most popular browsers.

• firefox
• Microsoft Edge
• Google Chrome
• safari

Disabling cookies may prevent certain features and functions of the site from operating properly.

ONLINE TRACKING NOTICE

Your personal data will be retained for as long as necessary to fulfil the purposes outlined in this policy. Depending on applicable local laws, regulations, and company policies, your data may be stored for an extended period beyond that timeframe.

Your personal data will be shared with third-party trading platforms at your request and discretion for a period of 12 months. After this initial 12-month period expires, your data will continue to be shared for an additional 12 months, subject to your consent.

We regularly review all personal data to determine whether it remains necessary for our operations.

9. Transfer of Personal Data to Third Countries or International Organizations

When necessary to provide services or enhance security, your personal data may be transferred to third countries and international organisations with full security protocols in place. We maintain the highest data protection standards to safeguard your information and ensure you retain full legal rights and remedies under all circumstances.

Within the European Economic Area (EEA), all residents benefit from comprehensive data protection and privacy safeguards.

• Data transfers are always conducted within the legal jurisdiction and authority of the EU, adhering to standard data protection protocols as outlined in Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
• All data transfers between public entities and authorities are carried out in accordance with Article 46(2) and are subject to a legally binding and enforceable agreement.
• The European Commission's Standard Contractual Clauses, as governed by Article 46(2)(c) of the GDPR, establish the conditions for data transfers outside the EU. Our data transfer processes comply with these clauses. You can access and review the full text of the clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

For detailed information about the specific security measures we use to protect your personal data during transfers to third countries, please send an email inquiry to info@wealthwaydigital.uk

10. Personal Data Protection

Your personal data is safeguarded through advanced technical and organizational measures that follow industry best practices. These procedures provide robust protection against unauthorised access, accidental damage, loss, or unauthorised modification of your information.

While we implement the highest standards of data protection in accordance with applicable laws, we cannot guarantee that your personal data will remain entirely error-free in all circumstances. Therefore, we are not liable for any unauthorised disclosure, loss, or incidental damage to your personal information, including situations beyond our control such as transmission errors, unauthorised third-party access, or similar unforeseen events.

If we receive legally binding demands from regulatory authorities or legal bodies, we may be required to disclose your personal data to them. Once your data is shared in response to such legal requirements, we cannot control how those authorities handle, store, or protect it.

While we take reasonable measures to protect data transmitted over the internet, including your personal information, no online transmission can be guaranteed completely secure. The Company cannot assure that all data sent to our platform will remain entirely protected from interception.

11. Third-Party Website Links

This website contains links to third-party applications and websites. Please be aware that these are not affiliated with us and are not under our control. Our privacy policy does not extend to these third-party entities, as they maintain their own data collection and processing practices. We are not responsible for their activities or policies. Please use these links at your own discretion.

Always review the privacy policy of any company or service before visiting their website and sharing personal information. Make sure their data collection, usage, and processing practices match your preferences and requirements. Share any personal data directly with the service provider only after you're confident in their policies.

12. Policy Amendments

We reserve the right to update or modify this policy at any time. Any changes will be communicated to you through our official website and other relevant channels. The updated privacy policy will be posted on the website and will become effective immediately upon publication, unless otherwise specified.

Your Personal Data Rights

You maintain complete control over your personal data, with full authority to verify its accuracy, correct any errors, and decide whether to delete or restrict how we process your information.

On this page, residents of the EEA can find information relevant to them:

Your personal data is protected under the rights outlined herein. To exercise these rights immediately, please send an email to the address below.

Accessing Your Rights

If the personal information you've provided to us is accurate, you can access it at any time. We process and maintain all your personal data in a verifiable manner, ensuring it remains accessible to you whenever needed.

You may request your personal data at any time for verification purposes, and we will provide it to you in electronic format. If you request additional copies of your processed data beyond the first copy provided, a reasonable fee may be charged for each additional copy.

The company respects the legal rights and privacy protections outlined in its privacy policy, while ensuring they do not infringe upon the rights of others. Surge Valtbit reserves the right to restrict or deny access to personal data if doing so is necessary to protect the rights and freedoms of other individuals.

Right to Correct Errors

You can correct any errors or inaccuracies in your personal information yourself, or the Company can assist you to ensure your data is processed accurately.

Erasure Rights

You have the right to request deletion of your personal data in the following circumstances: 1) If your personal data has been processed without your consent or beyond legal boundaries. 2) Upon your request, provided the Company has no legal obligation to retain the data. 3) If you withdraw consent for data processing by us, even where processing is lawful and serves our legitimate interests or those of a third-party provider. 4) If we are required by law to delete your data.

The right to deletion may not apply if you have legal obligations under EU law or the laws of any EU member state. Additionally, your data may be retained if it is necessary to exercise or defend legal claims.

Right to Restrict Data Processing

You have the right to request that we limit how we process your personal information if you believe it contains inaccuracies.

Upon your request to restrict the use of your personal data, it will be deleted except in the following circumstances: 1) where applicable laws within the European Union or any Member State require its retention; 2) with your explicit consent, if necessary for defending against or pursuing legal claims; or 3) to protect the rights of another individual.

Your Right to Data Portability

You have the right to access and review any personal data you have provided, provided that you consented to its collection and the processing is carried out through automated systems.

You have the right to request the transfer of your personal data to another company or organisation, provided it is technically feasible. This does not affect your right to request deletion of your data. However, this right cannot be exercised if it would compromise the rights or freedoms of another individual.

Right to Challenge Data Processing

You have the right to object to the processing of your personal data and request that it be stopped, regardless of the Company's legitimate interests or those of our third-party service providers. However, this right does not apply when there is a compelling legal reason to continue processing—such as defending against legal claims or exercising legal rights. In such cases, we may continue processing your personal data as necessary.

You have the right to request at any time that your personal data not be used for direct marketing purposes.

Right to Withdraw or Decline Consent

You have the right to withdraw your consent to our processing of your personal data at any time with immediate effect, where technically possible. However, any withdrawal of consent does not affect the lawfulness of processing that occurred before your withdrawal.

If you are dissatisfied for any reason, you have the right to lodge a complaint with any relevant legal, regulatory, or supervisory authority.

If you believe your rights and freedoms have been compromised in the handling of your personal data, the European Union has established regulatory and supervisory authorities to address such concerns. You have the right to lodge a complaint with these authorities at any time.

Section 13 outlines the circumstances in which your personal data rights may be limited under European Union law or the laws of EU Member States.

Upon receipt of your request regarding your personal data and its processing, we will provide you with access to the information you have requested, as described in Section 13 of this policy. We may extend this period by up to two months, depending on the volume of requests and the complexity of your request. Should an extension be necessary, we will notify you within one month of receiving your request.

We will provide the requested information to you electronically at no cost, unless prohibited by law or the terms outlined in Section 13. We reserve the right to impose a reasonable fee or decline requests that we consider frivolous, excessive, or repetitive.

We reserve the right to request additional identity verification if there is reasonable doubt about the person requesting personal data, in order to protect your information and ensure security.